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Shipping

Q:   How long does it take to ship?

A: All orders are processed within 1~3 business days.

We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 5~8 business days.

US domestic deliveries usually take 7~22 business days.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all, we can to ensure your order is delivered on time,  HotChamps.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

If you have ordered more than one item, it is very likely that you’re going receive them separately. Each item has its own tracking code.

Q:   How do I track my order?

A: To track your order, please use this link:  https://global.cainiao.com and enter your tracking code. It offers a comprehensive view of your shipping details.

Q:   Can I make changes to my shipping address after I place my order?

A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.

Q:   When will I receive tracking information?

A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.

If you do not receive such an email within 7 business days, please contact us!

Please note:

Our company's primary goal is the satisfaction of our customers, this is the reason we offer free shipping.
You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers' responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

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